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Popular Questions

Can I use CrewLounge CONNECT on multiple devices ?

Yes, you can use your favorite app on 20 devices.

You can combine any platform (iOS, Android) and any type of device (phone, tablet).  Your license purchased in one store (iTunes or Google Play) will automatically be extended to the other platform.

Can I switch from iOS to Android (or opposite) ?

Yes, you can switch from any device to any other device. Your license for CrewLounge CONNECT remains valid, regardless of iOS or Android.

Subscriptions for CrewLounge CONNECT are not auto-renewed, so you do not need to bother about terminating your subscription through the previous app store.  It will terminate all by itself and you will not be charged for any new period. When your current period runs out, you can purchase a new license in the new app store.

Can I share my purchase with my family ?

In-App Purchases cannot be shared with other devices in the family. This is an Apple iTunes / Google Policy, we do not have any control over this.

Read our other questions :

  • My partner and I are both crew members
  • My family wants to view my roster

Read more here :

My partner and I are both crew members

Each person must create its own user account with CrewLounge AERO and each person must purchase its own user license for the CrewLounge CONNECT app.  You cannot share a common account or a common license.

You can share your roster with your partner inside the app.  Go to ROSTER SHARE page inside the CrewLounge CONNECT app and send a share request.

My family wants to view my roster

Friends and family that are not flying, can follow you with the CrewLounge FRIENDS web app. This app is totally FREE! Read more

[question]In-App Purchases are not allowed/ restricted[/question]

[answer]You can subscribe to CrewLounge CONNECT either through In-App purchase (iTunes / Google Play) or straight from our website.

In-App purchases are usually not available on a work device from your company.  No worry, you can arrange your subscription through our website.

If you bounce into In-App Purchase restrictions on your own device, make sure that you have a valid credit card linked to your iTunes / Google Play account.  Continue with these solution articles :

iOS | Restrictions preventing In-App Purchasing

Android | Problems with In-App Purchases

Android | Require a password or authentication for In-App Purchases

I forgot my password

We have your question covered on the main AERO – FAQ page .

I forgot my email address

We have your question covered on the main AERO – FAQ page .

I want to change my email address

We have your question covered on the main AERO – FAQ page .

I want to terminate my subscription

We are sorry to see you go.  If you are not satisfied with the software, please first contact CrewLounge SUPPORT and let us know what is bothering you.  Your satisfaction is most important to us! We want all customers to fully enjoy our applications and the support that comes with it.

Your subscription for CrewLounge CONNECT will automatically terminate at the end of the current 12 months period.  Subscriptions are never renewed automatically.

A refund on the current subscription period is not possible.  Kindly read the Terms & ConditionsRefund Policy for more details.

When your subscription terminates, your account with CrewLounge remains active, without any charges.  If you want to delete your account, go to my.crewlounge.center and shut down your account from there.  If you need any help, please do contact us.

Are all Taxes included in the price?

We have your question covered on the main AERO – FAQ page .

I have another question

If you have a commercial question regarding the CrewLounge Suite, contact us.

If you encounter problems with the configuration or the use of CrewLounge CONNECT, you will certainly find the answer in the SUPPORT knowledge base.  Or, take a look at the How-To Video Tutorials.